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Typewise Setup Guide
Typewise is an AI agent platform for customer service—launch specialist agents in minutes across chat, email, WhatsApp, social, and AI-native channels, with humans staying in control as you scale.
Best for support, CX, and operations teams that want end-to-end resolution (returns, billing, quotes, renewals) without losing approvals, audits, or policy guardrails. Start with the free trial at partner.typewise.app/skowers.
Start Typewise View Tool ListingWhat It Is (And What It Replaces)
Typewise sits above your stack as an AI layer that connects channels, policies, and actions—so you are not rebuilding a contact center or waiting months for an in-house agent system:
- Multi-agent orchestration for Support, Sales, and Commerce specialists under one supervisor.
- Natural language instructions—turn existing docs into live workflows without coding or flowcharts.
- Hybrid Intelligence with human approvals, partial handoffs, and full takeover when risk rises.
- 200+ native integrations plus MCP-native connectors to CRM, ERP, billing, ITSM, and commerce.
How To Get Started
- Start the free trial and connect your primary inbox or CRM channel first.
- Ingest core knowledge (help center, macros, order/refund policies) before going live.
- Create one specialist agent (e.g. Booking or Refunds) with plain-language instructions.
- Set automation levels and approval rules for refunds, account changes, and low-confidence cases.
- Simulate and evaluate the agent, then launch human-in-the-loop on a small pilot queue.
Fast Wins In The First Weeks
- Day 1: ship a first live specialist grounded on your top FAQs and knowledge sources.
- Week 1: go live on one channel with review/approval where policy risk is highest.
- Weeks 2–3: add WhatsApp/email/social and expand actions into CRM and billing systems.
- Track resolution rate, escalations, and CSAT in the Insights Hub—not just chat volume.
- Use intent/demand insights to cut macros and train agents on the real drivers of tickets.
Core Capabilities To Use
Omnichannel + AI-native
Keep context across chat, email, WhatsApp, social, ChatGPT, and Claude touchpoints.
Knowledge + Actions Hub
Read docs and live systems, then execute controlled actions in tools you already run.
Policies, simulation, evaluation
Validate agent changes before production and keep specialists aligned as systems evolve.
Success-based pricing
Start from about $1 per resolution and scale as automated outcomes grow.
Clickthrough Links
How To Evaluate The Trial
- Compare containment/resolution on one high-volume intent vs your current macros or chatbots.
- Review how often hybrid approvals fire—and whether agents trust the handoff quality.
- Confirm CRM/ERP actions (lookup, update, refund triggers) work safely under your policies.
- Estimate ROI using resolution cost vs agent handle time and CSAT on the pilot queue.